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Terms
of Use
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All information
on this site is up to date due to the agent changes of prices and
is without notices.
Any of visitor
use this site to seach for information, visiting photos or looking
for cruises has to accept the terms and conditions of the site.
www.halongbay-vietnam.com
is registed website and works under the Tourism law and Internet
law of Vietnam. You should not copy any of information or photos
without our agreement.
Conditions
for Reservation
+ QUESTIONS
and INQUIRIES:
Any questions for weather, hotels, tours or cruises
can be send to us via our email address halongbay.vietnam@yahoo.com
or by fax. We will respond to you as soon as possible within 24
hours from Monday to Sunday weekly.
+RESERVATION
/ CONFIRMATION:
- A.
How to make reservation:
Provides us name of services (tour code or tour name, number of
days. your full name, date of birth, nationality, your urgent
contact phone number, number of people and departure date of the
trip, your hotel name and address in Hanoi where we will pick
you up for the trip if available) then send to us via our bellow
email address , or fax to our sales office as our fax number:
+84 4 9230835
(intenational) and 04 9230835 (inside Vietnam).
Email:
halongbay.vietnam@yahoo.com
- B. Answer
and Confirmation:
After we receive your questions or reservation details, we will
check available of services you have requested and will answer
you or confirm as soon as possible by reply email. After we received
your deposit, we will reconfirm details of your booking and itinerary
if you book cruise, tours or hotel Accommodation.
+ PAYMENT:
- A.
DEPOSIT: A
30 % per person is required in advance to make deposit in order
to hold and secure your reservation at the time of booking
(sometime full payment will be ask depending on your departure
date and type of services you would to book for).
- For late reservation
(less than 30 days due to the departure date of the trip) full
payment for the trips or hotel reservation some time required.
- - Deposit can
be made by credit card, telegraphic transfer or bank transfer
(we will advise on our confirmation email)
B. FINAL PAYMENT:
Final payment will be made by USD cash or credit card at our sales
office or at your hotel in Hanoi after arrival.
+
CANCELATION :
Cancellations can be made by email or fax to us at
above email or fax. If you cancel your reservation before 20 days
due to your departure date of the trip, we then refund total 30
% of your deposit fee.
If you cancel your reservation less then 20 days due your departure
of the trip. We will charge as 30 % and no refundable.
+ AGREEMENT:
- For deposit fee
of the trip/reservation services is not including bank fees or transfer
fees, customer has to pay extra for bank fees or transfer fees.
- For final
payment at halongbay-Vietnam.com
If you pay by USD cash is no fee, if you pay by credit or debit
card we will add as 3 % bank charge into total among of your final
balance.
Customers
Personal information:
Any of your personal information, which is required for the booking
proceed, we will never be used for other purposes than our services
(Tours or cruises, hotel reservation, boat charter or vehicle rental)
Explorer
Tours Vietnam
Add: 85 Hang Bo Street, Hanoi, Vietnam
Tel: +844 9231430
Fax: +844 9230835
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